Resume
Research leadership at Workday, Charter/Spectrum, CA, and Rally Software. Ph.D. in Cognitive Psychology & Human-Computer Interaction from Rice University.
Michael Fleetwood
User Experience Research Leader. I help Product and Design teams identify and evaluate the assumptions inherent in their decisions and designs. Every study starts with explicit, testable hypotheses, and I measure research by the product decisions it changes: what to invest in, what not to build, and what ships.
Sections
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Research experience
My research process, the studies that show it in practice, and the product decisions they drove. Includes my work in AI.
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Management philosophy
How I lead research teams: people first, focused on business impact, built on partnership.
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Hobbies
Outdoor adventures, soccer, and books.
Things I believe
- Challenge all design assumptions. We are not our users.
- Early. Often. Iterate. Research is not a step in a process, it’s a way of working.
- Test first what we need to understand most. Identify and reduce risk.
- Spread customer empathy. I want others to join my club.
- Be a voice for the user.